Returns Policy

Return Policy
Last Updated: 8 January 2025

We value our customers and are committed to delivering products of the highest quality. Please read our Return Policy carefully to understand your rights and obligations regarding returns under Australian Consumer Law.

  1. No Change-of-Mind Returns or Exchanges
    We do not accept returns or exchanges for change-of-mind purchases. Once your order is placed and dispatched, it is considered final. Please choose carefully and ensure all product details, sizes, and specifications meet your requirements before completing your purchase.

     

  2. Australian Consumer Law Compliance
    • Under the Australian Consumer Law, you have certain rights, including guarantees that the products you purchase:
      1. Are of acceptable quality
      2. Match descriptions made by the seller
      3. Are fit for any purpose made known before purchase
    • If a product you receive fails to meet any of these consumer guarantees, you may be entitled to a repair, replacement, or refund, depending on the nature of the issue.
    • Nothing in this Return Policy is intended to exclude or limit your rights under the Australian Consumer Law.
  3. Faulty or Damaged Products
    • If you believe your product has a major fault or damage that falls under the Australian Consumer Law guarantees, please contact us immediately at [Contact Email/Number].
    • You will need to provide proof of purchase (such as an order number or receipt) and evidence of the fault (such as photographs or a detailed description).
    • Once we have confirmed that the product is indeed faulty or significantly different from its description, we will work with you to provide a suitable remedy in accordance with the law. This may include a repair, replacement, or refund, as required by the nature of the fault.
  4. How to Contact Us
    If you have any questions about this Return Policy or believe you are entitled to a remedy under the Australian Consumer Law, please reach out via:
    • Email: [Email Address]
    • Phone: [Phone Number]

By purchasing from our website, you acknowledge and agree to the terms set out in this Return Policy. If you are unsure about your rights under Australian Consumer Law, please visit the official Australian Competition and Consumer Commission (ACCC) website for more information.